Yarvest

Returns & Refunds

Returns and refunds are handled directly between buyers and sellers on our marketplace platform.

How Returns Work

Yarvest is a marketplace that connects you directly with local farmers and producers. Each seller has their own return and refund policy. When you have an issue with an order, you should contact the seller directly to resolve it.

Direct Communication

All returns, refunds, and order issues should be resolved directly between you and the seller. This direct communication helps build trust and ensures quick resolution.

How to Request a Return or Refund

1

Contact the Seller

Go to your order details in your account dashboard and use the "Contact Seller" feature to message them directly about your concern. Be sure to include details about the issue and photos if applicable.

2

Work with the Seller

The seller will review your request and work with you to resolve the issue. Most sellers are responsive and want to ensure customer satisfaction. They may offer a refund, replacement, or other solution based on their policy.

3

Resolution

Once you and the seller agree on a solution, they will process the refund or return according to their policy. Refunds are typically processed back to your original payment method within 5-7 business days.

Seller Policies

Each seller on Yarvest sets their own return and refund policies. These policies may vary based on:

  • The type of product (perishable items may have shorter return windows)
  • Seller preferences and business practices
  • Product condition and packaging requirements

You can view a seller's return policy on their profile page or product listings. We encourage sellers to have clear, fair policies and to communicate openly with buyers.

Best Practices

For Buyers

  • • Contact sellers promptly if you have concerns
  • • Provide clear details and photos when needed
  • • Be respectful and understanding
  • • Review seller policies before purchasing

For Sellers

  • • Respond to buyer inquiries promptly
  • • Have clear return/refund policies
  • • Work with buyers to resolve issues fairly
  • • Process refunds in a timely manner

Need Help?

If you're unable to resolve an issue directly with a seller, or if you have questions about how the marketplace works, please contact us. We're here to help facilitate communication and ensure a positive experience for both buyers and sellers.

Note: Yarvest facilitates connections between buyers and sellers but does not mediate disputes or process refunds directly. All transactions and resolutions are handled between the buyer and seller.